Privacy Policy

Help263 ("we", "our", "us") is committed to protecting the privacy and personal data of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our virtual SIM (eSIM) services, website, and mobile application.

We process personal data in compliance with the Botswana Data Protection Act No. 18 of 2024 (the "DPA") and other applicable data protection laws. Help263 acts as a Data Controller for the personal data we collect and process for our service delivery.

Help263 has appointed a Data Protection Officer (DPO) to oversee compliance with data protection laws and to serve as the point of contact for the Information and Data Protection Commission (IDPC).

We may collect the following categories of personal data:

• Identity Information: full name, date of birth, nationality, Botswana ID/passport number.
• Contact Information: email address, phone number, physical address.
• Account Information: username, password, account preferences, RICA documentation.
• Usage Information: data usage, call history, SMS logs, network connection records.
• Payment Information: card details, mobile money information, transaction history.
• Technical Information: IP address, device type, operating system, browser type, app analytics.
• Corporate Information: company name, business registration number, employee details.

• Service Provision — to provide, activate, and maintain your virtual SIM service.
• Payment Processing — to process payments and manage billing.
• Identity Verification — to comply with RICA and regulatory requirements.
• Communication — account, service updates, and support.
• Service Monitoring — data usage, network connectivity and service quality.
• Fraud Prevention — detect and prevent fraud and security incidents.
• Service Improvement — improve our services and develop new features.
• Corporate Management — consolidated billing and usage monitoring for corporate accounts.

• Consent — where you have given us explicit consent (e.g. marketing).
• Contractual Necessity — to perform our service agreement with you.
• Legal Obligation — to comply with RICA and telecommunications regulations.
• Legitimate Interest — where necessary for our legitimate business interests and not overriding your rights.

Under the Botswana Data Protection Act, you have the following rights:

• Right of Access — request a copy of your personal data.
• Right to Rectification — correct inaccurate or incomplete data.
• Right to Erasure — request deletion in certain circumstances.
• Right to Restriction — limit the processing of your data.
• Right to Object — object to certain processing.
• Right to Data Portability — receive your data in a structured, machine-readable format.
• Right to Withdraw Consent — at any time where processing is based on consent.

To exercise these rights, contact our DPO at info@help263.africa. We will respond within 21 days as required by the DPA.

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Staff training on data protection and privacy
• Incident response and breach notification procedures

• Account Data — duration of active account plus a reasonable period for legal compliance.
• Transaction Records — per financial and tax record-keeping requirements.
• Usage Data — retained for service improvement and troubleshooting.
• RICA Documentation — as required by telecommunications regulations.

As Help263 provides services across Botswana and South Africa, your personal data may be transferred to or accessed from South Africa. We ensure that such transfers comply with the DPA's requirements for cross-border data transfers and that adequate protection measures are in place.

We do not sell, rent, or trade your personal data. We may share your data with:

• Service Providers — payment gateways, network partners, and IT service providers.
• Regulatory Authorities — where required by law.
• Professional Advisors — legal, accounting, and consulting professionals.

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information and Data Protection Commission (IDPC), the independent supervisory authority established under the DPA.

We may update this Privacy Policy from time to time and will notify you of material changes via email or through our website or app.